Orthopedic Front Desk & Patient Services Specialist

Michigan Orthopaedic Surgeons; Southfield (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Front Desk Receptionist who will be the first point of contact for patients and visitors. This role involves managing administrative and customer service tasks to ensure seamless front desk operations and support for the team.

This position requires strong organizational skills, attention to detail, and the ability to handle confidential information. Prior customer service experience and familiarity with HIPAA compliance are valued assets for this role.

Qualifications

• High school diploma or GED is required.
• 2 years of customer service experience required.
• 1 year of medical setting experience preferred.

Responsibilities

• Maintains high level of customer service during patient check-ins and status updates.
• Interviews patients or representatives to collect name, address, age, emergency contacts, attending physician, and payer information.
• Verifies, updates, and scans patient information.

Skills

Customer service

Organizational skills

Communication

Education

High school diploma

GED

Tools

EMR system

Job description

Michigan Orthopaedic Surgeons is seeking a Front Desk Receptionist who will be the first point of contact for patients and visitors. This role involves managing administrative and customer service tasks to ensure seamless front desk operations and support for the team.

This position requires strong organizational skills, attention to detail, and the ability to handle confidential information. Prior customer service experience and familiarity with HIPAA compliance are valued assets for this role.