Patient Experience Front Desk – Orthopedic Clinic

Michigan Orthopaedic Surgeons PLLC; Southfield (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Michigan Orthopaedic Surgeons PLLC is seeking a Front Desk Representative to welcome patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments. The role supports efficient clinic operations in a fast-paced healthcare environment, ensuring a seamless patient experience from check-in through check-out.

The ideal candidate will have strong customer service, communication, and computer skills, plus at least two years of experience in a medical or related

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service experience.
• Strong communication, organizational, and computer skills.

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Verify and update patient demographics, insurance, emergency contact, and registration information.
• Ensure all required forms and documentation are completed and accurately entered into the EHR.
• Collect copays, outstanding balances, and other patient payments.
• Schedule follow-up appointments according to provider protocols and recommendations.

Skills

Customer service

Communication

Organizational skills

Computer skills

Education

High school diploma or GED

Tools

Electronic Health Record (EHR) systems

Patient registration software

Job description

Michigan Orthopaedic Surgeons PLLC is seeking a Front Desk Representative to welcome patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments. The role supports efficient clinic operations in a fast-paced healthcare environment, ensuring a seamless patient experience from check-in through check-out.

The ideal candidate will have strong customer service, communication, and computer skills, plus at least two years of experience in a medical or related