Patient Experience Front Desk Coordinator

Michigan Orthopaedic Surgeons; Beverly Hills (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to be the first point of contact for patients, handling registration, insurance verification, and payments while supporting efficient clinic operations.

The role requires excellent customer service, attention to detail, and professionalism in a fast-paced healthcare setting, ensuring a seamless patient experience from check-in to check-out.

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service experience.
• Strong communication, organizational, and computer skills.

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Verify and update patient demographic, insurance, emergency contact, and registration information.
• Ensure all required forms and documentation are entered into the EHR.
• Collect copays, outstanding balances, and other patient payments.
• Schedule follow-up appointments according to provider protocols and recommendations.

Skills

Customer service

Communication

Organization

Computer skills

Education

High school diploma or GED

Tools

EHR systems

Registration software

Job description

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to be the first point of contact for patients, handling registration, insurance verification, and payments while supporting efficient clinic operations.

The role requires excellent customer service, attention to detail, and professionalism in a fast-paced healthcare setting, ensuring a seamless patient experience from check-in to check-out.