Patient Services Concierge – Medical Front Desk

Michigan Orthopaedic Surgeons; West Bloomfield Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors. The role involves handling administrative tasks, patient check-ins, appointment scheduling, and billing support to ensure a seamless front desk operation.

This position requires strong organizational skills, attention to detail, and the ability to handle sensitive information confidentially in a fast-paced medical setting.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Responsibilities

• Greet patients and visitors; manage check-ins and check-outs.
• Collect patient information, update records, and verify details.
• Schedule appointments and coordinate with providers and staff.
• Collect copays and assist with billing duties as needed.
• Maintain confidentiality and compliance with HIPAA and related regulations.
• Provide courteous, professional support to patients and colleagues.
• Support the front desk operations to ensure a smooth workflow.

Skills

Customer service

Medical setting experience

Education

High school diploma or GED

Tools

Electronic Medical Records

Job description

Michigan Orthopaedic Surgeons is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors. The role involves handling administrative tasks, patient check-ins, appointment scheduling, and billing support to ensure a seamless front desk operation.

This position requires strong organizational skills, attention to detail, and the ability to handle sensitive information confidentially in a fast-paced medical setting.