Patient Services Front Desk Specialist

Michigan Orthopaedic Surgeons; Bingham Farms (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors. You will manage check-ins, schedule appointments, handle phones, and collect payments, while maintaining confidentiality and a positive demeanor.

The role emphasizes strong organizational skills, attention to detail, and compliance with HIPAA, OSHA, and FLSA. Prior medical office experience is preferred, with a high school diploma or GED required.

Qualifications

• Minimum 2 years of customer service experience.
• 1 year of experience in a medical setting preferred.

Responsibilities

• Greet and assist patients at the front desk while maintaining professionalism.
• Manage phone calls, schedule appointments, and update patient information.
• Verify and record patient details, collect co-pays, and process payments.
• Uphold HIPAA, OSHA, and FLSA compliance and confidentiality.
• Support billing and admission processes as needed.
• Additional duties as assigned.

Skills

Customer service

HIPAA compliance

Education

High school diploma or GED

Job description

Michigan Orthopaedic Surgeons is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors. You will manage check-ins, schedule appointments, handle phones, and collect payments, while maintaining confidentiality and a positive demeanor.

The role emphasizes strong organizational skills, attention to detail, and compliance with HIPAA, OSHA, and FLSA. Prior medical office experience is preferred, with a high school diploma or GED required.