Ortho Front Desk: Patient Experience Specialist

Michigan Orthopaedic Surgeons; Southfield (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

Michigan Orthopaedic Surgeons in Southfield, MI, seeks a Front Desk Representative who welcomes patients, verifies demographics and insurance, collects payments, and helps coordinate follow-up appointments to support efficient clinic operations.

This role emphasizes excellent customer service, attention to detail, HIPAA compliance, accurate EHR data entry, and teamwork to ensure a seamless patient experience from check-in to check-out.

Qualifications

• High school diploma or GED.
• Minimum two (2) years of customer service experience.
• Strong communication, organizational, and computer skills.

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Verify and update patient demographic, insurance, emergency contact, and registration information.
• Ensure all forms and documentation are completed and accurately entered into the Electronic Health Record (EHR).
• Verify insurance information to support accurate registration, billing, and reimbursement.
• Collect copays, outstanding balances, and other patient payments.
• Schedule follow-up appointments according to provider protocols and recommendations.
• Provide patients with visit documentation, instructions, and other applicable correspondence.
• Deliver exceptional customer service to patients, families, and visitors throughout their visit.

Skills

Customer service

Communication

Organizational skills

Computer skills

EHR systems

Education

High school diploma or GED

Tools

EHR systems

Job description

Michigan Orthopaedic Surgeons in Southfield, MI, seeks a Front Desk Representative who welcomes patients, verifies demographics and insurance, collects payments, and helps coordinate follow-up appointments to support efficient clinic operations.

This role emphasizes excellent customer service, attention to detail, HIPAA compliance, accurate EHR data entry, and teamwork to ensure a seamless patient experience from check-in to check-out.