Doctor's Technician & Customer Experience Lead

Now Optics; El Paso (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Free eyeglasses

Identity theft protection

Pet insurance

2 free eyeglasses per year

Friends and Family discounts

Job summary

Stanton Optical is seeking a Doctor’s Technician to serve as the meaningful first touchpoint in-store, delivering outstanding customer service and guiding patients through eye-care options while supporting sales and collaboration between the retail and clinical services teams.

This on-site role reports to the Store (Brand) Manager and offers benefits such as medical, dental, prescription drug coverage, and free eyeglasses. Join a fast-growing team dedicated to an excellent patient experience.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years of experience delivering outstanding customer service.
• Ability to communicate effectively with a diverse group of people.
• Active listening, build rapport, and empathize with patients.
• Collaborative spirit and respectful relationships with team and patients.
• Driven by results and able to multitask in a dynamic environment.

Responsibilities

• Greet patients and customers entering the store and identify needs to ensure a memorable experience while offering promotional products and services.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter patient history, complete pre-tests and related eye-care assessments.
• Assist Management with patient complaint resolution and communicate status of all jobs.
• Maintain brand standards through housekeeping in the store and lab areas as needed.
• Assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, ensuring timely orders.
• Monitor delivery times to patients to ensure 100% compliance with promises.
• Perform other duties as assigned.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Multi-tasking

Education

Associate degree or certification

Job description

Stanton Optical is seeking a Doctor’s Technician to serve as the meaningful first touchpoint in-store, delivering outstanding customer service and guiding patients through eye-care options while supporting sales and collaboration between the retail and clinical services teams.

This on-site role reports to the Store (Brand) Manager and offers benefits such as medical, dental, prescription drug coverage, and free eyeglasses. Join a fast-growing team dedicated to an excellent patient experience.