Patient Experience & Retail Liaison

Stanton Optical; Pensacola (FL); Presencial; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

Paid time off with seniority

Two free eyeglasses per year

Friend and family discounts

Employee assistance program

Resumo da oferta

Stanton Optical in Pensacola, FL seeks a Doctor’s Technician to warmly greet patients, support the sales process, and ensure a smooth transition between clinical and retail teams. You will provide excellent customer service and facilitate a seamless patient experience in-store.

You will assist with basic eye-care tests, schedule appointments, and help edge lenses/frames while maintaining brand standards and a positive environment for customers and colleagues.

Qualificações

• Associate’s degree or advanced certification beyond high school diploma or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Ability to communicate effectively with a diverse group of people; active listening and empathy.

Responsabilidades

• Greet patients and customers upon entry, identify needs and promote products/services.
• Foster a strong partnership between the retail and clinical services teams.
• Schedule appointments and enter patient history in the system; perform basic tests as described.
• Assist management with patient issue resolution and maintain brand standards.
• Edge lenses into frames and expedite delivery; ensure orders are accurate and on time.
• Monitor delivery times to patients and assist with other duties as assigned.

Conhecimentos

Customer service

Communication

Active listening

Team collaboration

Problem solving

Formação académica

Associate’s degree or certificate

Descrição da oferta de emprego

Stanton Optical in Pensacola, FL seeks a Doctor’s Technician to warmly greet patients, support the sales process, and ensure a smooth transition between clinical and retail teams. You will provide excellent customer service and facilitate a seamless patient experience in-store.

You will assist with basic eye-care tests, schedule appointments, and help edge lenses/frames while maintaining brand standards and a positive environment for customers and colleagues.