Patient Experience & Clinical Liaison

Stanton Optical; Florida; Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Free eyeglasses

Disability coverage

Identity theft protection

Pet insurance

2 free eyeglasses per year

Employee discount

Resumo da oferta

Stanton Optical in Florida is seeking a Doctor’s Technician to greet patients, facilitate sales, and bridge the clinical and retail teams. You will provide outstanding customer service while supporting efficient flow from clinical services to the storefront.

The role requires an associate degree or higher and at least two years of customer service experience. You will work with a collaborative team to deliver quality eyewear and ensure patient satisfaction, while upholding brand standards and

Qualificações

• Associate's degree or advanced certification, or currently enrolled.
• 2+ years of customer service experience with patients/customers.
• Strong communication and listening skills.
• Ability to multitask and work in a team.
• Committed to brand standards and patient care.

Responsabilidades

• Greet patients and identify needs to ensure a memorable experience.
• Facilitate sales by promoting products and services.
• Schedule appointments and enter patient history in the system.
• Assist with lab tasks: edge/cut lenses and basic repairs.
• Maintain brand standards and assist in resolving patient issues.
• Notify management of equipment issues and ensure timely orders.

Conhecimentos

Customer service

Communication

Active listening

Empathy

Formação académica

Associate degree or higher

Descrição da oferta de emprego

Stanton Optical in Florida is seeking a Doctor’s Technician to greet patients, facilitate sales, and bridge the clinical and retail teams. You will provide outstanding customer service while supporting efficient flow from clinical services to the storefront.

The role requires an associate degree or higher and at least two years of customer service experience. You will work with a collaborative team to deliver quality eyewear and ensure patient satisfaction, while upholding brand standards and