Patient Experience Specialist II

Jefferson Health; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Jefferson Health in Marlton, NJ, is seeking a Patient Services Associate II to enhance the patient experience by processing arrivals and departures, obtaining pre-certifications, and verifying insurance and demographics. The role supports a smooth flow of patients to examination rooms with professionalism and courtesy.

The PSA II emphasizes Jefferson Hospitality, accuracy, and timely service while maintaining patient privacy and compliance with all regulations.

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Courteous communication

Data processing

Multitasking

Education

HS Diploma

Job description

Jefferson Health in Marlton, NJ, is seeking a Patient Services Associate II to enhance the patient experience by processing arrivals and departures, obtaining pre-certifications, and verifying insurance and demographics. The role supports a smooth flow of patients to examination rooms with professionalism and courtesy.

The PSA II emphasizes Jefferson Hospitality, accuracy, and timely service while maintaining patient privacy and compliance with all regulations.