Patient Experience Navigator II – In-Office

Jefferson Health; Mantua Township (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

Jefferson Health is seeking a Patient Services Associate (PSA) II for our Sewell, NJ location. The role is 100% in-office with occasional travel to Stratford, Deptford, and Cherry Hill.

You will handle check-in/check-out, scheduling, pre-certifications, and patient data while delivering the Jefferson Experience with courteous service. Responsibilities include processing appointments via EPIC, verifying insurance and referrals, and maintaining a smooth patient flow.

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients/visitors and maintain a positive Jefferson Experience.
• Ability to multi-task and manage time-sensitive workload.

Responsibilities

• Process check-in/check-out and schedule patient appointments via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Verify insurance, referrals and patient demographics.
• Maintain efficient flow of practice and escalate concerns as needed.
• Greet and assist patients/visitors in person or by phone.
• Adhere to HIPAA privacy and security requirements and regulatory standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

HIPAA compliance

EPIC scheduling

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate (PSA) II for our Sewell, NJ location. The role is 100% in-office with occasional travel to Stratford, Deptford, and Cherry Hill.

You will handle check-in/check-out, scheduling, pre-certifications, and patient data while delivering the Jefferson Experience with courteous service. Responsibilities include processing appointments via EPIC, verifying insurance and referrals, and maintaining a smooth patient flow.