Patient Experience Specialist II

Jefferson Health Plans; Pennsylvania; On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition assistance

Job summary

Albert Einstein Medical Center is seeking a Patient Services Associate II to enhance patient experience by processing arrival/departure activities and coordinating with healthcare staff. The role involves verifying insurance, pre-authorizations, and demographics, and ensuring a smooth flow of patients to examination rooms.

Responsibilities include check-in/check-out via EPIC, handling pre-certifications, and maintaining professional interactions with patients and visitors while upholding HIPAA

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned

Education

HS Diploma or equivalent

Job description

Albert Einstein Medical Center is seeking a Patient Services Associate II to enhance patient experience by processing arrival/departure activities and coordinating with healthcare staff. The role involves verifying insurance, pre-authorizations, and demographics, and ensuring a smooth flow of patients to examination rooms.

Responsibilities include check-in/check-out via EPIC, handling pre-certifications, and maintaining professional interactions with patients and visitors while upholding HIPAA