Patient Experience Concierge II

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 40,000 - 52,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate II in Philadelphia. The role focuses on courteous, professional processing of patient arrivals and departures, verifying insurance, referrals, and demographics to support a smooth flow through the clinic.

Responsibilities include scheduling via EPIC, obtaining pre-authorizations, and maintaining HIPAA compliance while delivering the Jefferson Experience with prompt, courteous service to patients and visitors.

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors.
• Ability to multi task while managing a time sensitive workload.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to process and interpret data.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.

Job description

Jefferson Health is seeking a Patient Services Associate II in Philadelphia. The role focuses on courteous, professional processing of patient arrivals and departures, verifying insurance, referrals, and demographics to support a smooth flow through the clinic.

Responsibilities include scheduling via EPIC, obtaining pre-authorizations, and maintaining HIPAA compliance while delivering the Jefferson Experience with prompt, courteous service to patients and visitors.