Patient Services Associate II - Front Desk & Experience

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 25,000 - 33,000; Full time

Job summary

Jefferson Health in Philadelphia is seeking a Patient Services Associate II to professionally handle arrival and departure activities, verify insurance and demographics, and support efficient patient flow.

You will interact with patients and staff, process checks, and obtain pre-authorizations while upholding HIPAA and regulatory requirements. This role emphasizes courteous service and accurate data handling in a fast-paced setting.

Qualifications

• HS Diploma or equivalent required.
• Must communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience.
• Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Process check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health in Philadelphia is seeking a Patient Services Associate II to professionally handle arrival and departure activities, verify insurance and demographics, and support efficient patient flow.

You will interact with patients and staff, process checks, and obtain pre-authorizations while upholding HIPAA and regulatory requirements. This role emphasizes courteous service and accurate data handling in a fast-paced setting.