Patient Experience Coordinator I - Flexible Hours + Sign-On Bonus

Boston Children's Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Sign-on bonus

Flexible scheduling

Comprehensive benefits

Retirement plan and time off

Job summary

Boston Children's Hospital is seeking an administrative support professional to assist with the clinical service operations and ensure a positive patient experience. The role focuses on coordinating services for patients and families, with emphasis on process improvement and high-quality customer service.

Under close supervision, you will perform various clerical functions, support patient intake, scheduling, and EMR data entry, and collaborate with a range of hospital departments to ensure

Qualifications

• High School Diploma or GED required.
• No healthcare experience required; basic customer service and computer skills.
• Ability to communicate clearly and empathetically.
• Attention to detail and accuracy.

Responsibilities

• Provides positive and effective customer service to patients, families, and visitors.
• Greets, screens, directs, and registers patients; enrolls patients in the patient portal.
• Collaborates with referring providers and practices to manage patient issues; may rotate in call centers.
• Schedules patient encounters and procedures; coordinates flow to optimize patient experience.
• Performs general clerical tasks and supports departmental programs and presentations.

Education

High School Diploma/ GED

Job description

Boston Children's Hospital is seeking an administrative support professional to assist with the clinical service operations and ensure a positive patient experience. The role focuses on coordinating services for patients and families, with emphasis on process improvement and high-quality customer service.

Under close supervision, you will perform various clerical functions, support patient intake, scheduling, and EMR data entry, and collaborate with a range of hospital departments to ensure