Patient Experience Concierge

Boston Children’s Hospital; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Boston Children’s Hospital is seeking an Administrative Support Associate to assist the Emergency Department’s operations and ensure a positive patient experience by coordinating services and providing responsive support. The role emphasizes patient encounter management, scheduling, and effective communication with patients, families, and providers.

This is a full-time position with a shift 3pm–11:30pm, Monday–Friday, plus every other weekend, and includes a $2,000 sign-on bonus for eligible

Qualifications

• High school education; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Effective oral and written communication with empathy.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Coordinate patient encounters and manage scheduling.
• Provide phone-based customer service to support unit operations.
• Obtain required authorizations and compile patient/staff schedules.
• Triaged calls and forwarded messages; provided routine clerical support.

Skills

Customer service

Administrative support

Communication skills

Empathy

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children’s Hospital is seeking an Administrative Support Associate to assist the Emergency Department’s operations and ensure a positive patient experience by coordinating services and providing responsive support. The role emphasizes patient encounter management, scheduling, and effective communication with patients, families, and providers.

This is a full-time position with a shift 3pm–11:30pm, Monday–Friday, plus every other weekend, and includes a $2,000 sign-on bonus for eligible