Patient Experience Specialist — Onsite Scheduling

Boston Children's Hospital; Brookline (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children's Hospital is seeking an Administrative Support role to help manage patient encounters, scheduling, and daily hospital operations under supervision. You will focus on delivering excellent patient experiences and coordinating services for patients and families.

This position emphasizes effective communication, empathy, and teamwork across departments, with on-site hours M-F, 8a–4:30p, and a sign-on bonus for full-time staff.

Qualifications

• Prior customer service or administrative experience preferred
• Ability to communicate effectively both orally and in writing and provide empathy
• Ability to work with diverse internal and external constituencies

Responsibilities

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling
• Recording and forwarding messages; triaging calls for urgent information or services; initiating call for emergency services
• Providing routine clerical support as needed

Skills

Customer service

Administrative support

Effective communication

Empathy

Team collaboration

Education

High school diploma

Bachelor's degree preferred

Tools

Hospital systems

Job description

Boston Children's Hospital is seeking an Administrative Support role to help manage patient encounters, scheduling, and daily hospital operations under supervision. You will focus on delivering excellent patient experiences and coordinating services for patients and families.

This position emphasizes effective communication, empathy, and teamwork across departments, with on-site hours M-F, 8a–4:30p, and a sign-on bonus for full-time staff.