Onsite Patient Experience Assistant | Front Desk Scheduling

Boston Children’s Hospital; Waltham (MA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital in Waltham, MA is seeking an entry-level Patient Experience Representative I to support administrative operations and ensure a positive patient experience.

You will greet patients, schedule encounters, coordinate with care teams, collect information, and help with front-desk tasks under supervision.

This onsite role offers a sign-on bonus of $2,000 for full-time positions and opportunities to contribute to process improvements.

Qualifications

• No healthcare experience required; strong customer service skills.
• Clear written and verbal communication; ability to convey empathy.
• Ability to work with diverse patients, families, and coworkers.

Responsibilities

• Greet, screen, direct, and register patients and caregivers.
• Schedule encounters and coordinate flow to optimize patient experience.
• Respond to routine inquiries and route complex issues to supervisors.
• Collect demographics, insurance information, and ensure documentation in EMR.
• Assist with front-desk tasks and calendar management; support handoffs.

Skills

Customer service

Communication skills

Empathy

Attention to detail

Multitasking

Education

High School Diploma/ GED

Tools

EMR systems

Job description

Boston Children’s Hospital in Waltham, MA is seeking an entry-level Patient Experience Representative I to support administrative operations and ensure a positive patient experience.

You will greet patients, schedule encounters, coordinate with care teams, collect information, and help with front-desk tasks under supervision.

This onsite role offers a sign-on bonus of $2,000 for full-time positions and opportunities to contribute to process improvements.