Onsite Patient Experience Specialist – Sign-On Bonus

Boston Children’s Hospital; Boston (MA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus

Résumé du poste

Boston Children’s Hospital is seeking a Patient Experience Representative to support administrative services in a busy outpatient clinic. The role focuses on patient and family coordination, service delivery, and continuous process improvement under supervision.

The incumbent will handle registrations, scheduling, phone triage, insurance and demographic data entry, and coordination with clinicians to optimize patient flow and experience.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in customer service or administrative roles.
• Able to communicate clearly, empathetically, and professionally.

Responsabilités

• Support front-end operations of a complex outpatient clinic.
• Provide positive, effective customer service to patients and families.
• Schedule follow-up appointments and coordinate with providers and departments.
• Answer and route phone calls; triage urgent inquiries.
• Register new patients and collect demographics, insurance, and referrals.
• Assist with patient admissions, discharge, and billing documentation.

Connaissances

Customer service

Administrative support

Effective communication

Empathy

Formation

High school diploma

Bachelor's degree preferred

Outils

Billing system

Description du poste

Boston Children’s Hospital is seeking a Patient Experience Representative to support administrative services in a busy outpatient clinic. The role focuses on patient and family coordination, service delivery, and continuous process improvement under supervision.

The incumbent will handle registrations, scheduling, phone triage, insurance and demographic data entry, and coordination with clinicians to optimize patient flow and experience.