Patient Experience Coordinator II

Boston Children's Hospital; Brookline (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

100% onsite

Job summary

Boston Children's Hospital in Brookline, MA is seeking an Administrative Assistant to support a clinical service’s operations and deliver an exceptional patient and family experience. The role handles front-desk tasks, registration, and process improvements, with a strong focus on service and collaboration.

You will use Microsoft Office and hospital systems to greet patients, collect demographics and insurance information, coordinate scheduling, and assist with inquiries.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• Minimum 6 months of relevant healthcare experience.
• Proficient with Microsoft Office and healthcare technology systems.
• Strong customer service, communication, and problem-solving skills.
• Empathy and effective communication with diverse patients and families.
• Detail-oriented with strong organization and prioritization.
• Excellent interpersonal, teamwork, and collaboration skills.

Responsibilities

• Provide courteous customer service and greet and register patients.
• Collect demographics, insurance, referrals, and required documentation.
• Coordinate scheduling and support patient flow and throughput.
• Answer calls, route messages, and manage calendars and meetings.
• Process payments and coordinate with Financial Counseling.
• Enroll patients in the patient portal and use hospital systems.
• Support continuous process improvements and collaboration.

Skills

Customer service

Communication

Empathy

Attention to detail

Teamwork

Independent work

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Healthcare technology systems

EMR systems

Phone systems

Job description

Boston Children's Hospital in Brookline, MA is seeking an Administrative Assistant to support a clinical service’s operations and deliver an exceptional patient and family experience. The role handles front-desk tasks, registration, and process improvements, with a strong focus on service and collaboration.

You will use Microsoft Office and hospital systems to greet patients, collect demographics and insurance information, coordinate scheduling, and assist with inquiries.