Onsite Patient Experience Specialist - Front Desk

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Flexible scheduling

Comprehensive benefits

Job summary

Boston Children's Hospital seeks a Patient Experience Representative to support administrative operations and coordinate services to patients and families. The role emphasizes continuous process improvement, strong customer service, and teamwork within a clinical setting.

Responsibilities include greeting and registering patients, coordinating with providers, scheduling encounters, and ensuring smooth patient flow.

Qualifications

• Prior customer service or administrative experience preferred.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.

Responsibilities

• Provide courteous customer service to patients, families, and visitors.
• Greet, screen, direct, and register patients; enroll in patient portal.
• Collaborate with referring providers to manage complex patient issues; may rotate in call centers.
• Schedule patient encounters and procedures under supervision; monitor daily schedules.

Skills

Customer service

Administrative experience

Effective communication

Empathy

Diversity awareness

Education

High school level or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Scheduling systems

Billing applications

Job description

Boston Children's Hospital seeks a Patient Experience Representative to support administrative operations and coordinate services to patients and families. The role emphasizes continuous process improvement, strong customer service, and teamwork within a clinical setting.

Responsibilities include greeting and registering patients, coordinating with providers, scheduling encounters, and ensuring smooth patient flow.