Patient Experience Specialist I - Eye Care Concierge

Atlantic Vision Partners; Winchester (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

Atlantic Vision Partners in Winchester, VA is seeking a reliable Patient Experience Specialist I to welcome clients, handle calls, and manage patient check-ins and check-outs with empathy.

The ideal candidate has strong computer skills, fast typing, and a commitment to creating a positive patient experience within a busy eye clinic. We offer paid training, benefits, and opportunities for growth.

Qualifications

• High School diploma or GED required; associate degree preferred.
• Excellent communication and interpersonal skills.
• Demonstrated computer literacy and typing proficiency.
• Strong organizational abilities and attention to detail.
• Team player with professional demeanor and integrity.

Responsibilities

• Answer calls on a multi-line system and assist patients promptly.
• Register patients and verify records for accuracy and insurance.
• Schedule and reschedule appointments and procedures.
• Process payments and reconcile daily cash reports.
• Support management with daily front desk operations.

Skills

Communication skills

Interpersonal skills

Computer literacy

Organizational skills

Team player

Education

High School diploma or GED

Associate degree preferred

Job description

Atlantic Vision Partners in Winchester, VA is seeking a reliable Patient Experience Specialist I to welcome clients, handle calls, and manage patient check-ins and check-outs with empathy.

The ideal candidate has strong computer skills, fast typing, and a commitment to creating a positive patient experience within a busy eye clinic. We offer paid training, benefits, and opportunities for growth.