Compassionate Patient Concierge - Eye Care

Eye Associates of Winchester; South Boston (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Paid Training & Career Development

Growth & Advancement Opportunities

Supportive Team Environment

Competitive Benefits Package

Tuition Reimbursement Opportunities

Employee Eyewear Discounts

Referral Bonus Program

Meaningful Work

Job summary

AVP•SEES Group is seeking a reliable Patient Experience Specialist I to welcome clients, manage calls, and handle patient check-ins and check-outs with empathy. Candidates should have strong computer skills and excellent interpersonal abilities.

Responsibilities include scheduling, verifying records and insurance, collecting payments, and daily cash reconciliation. A High School diploma or GED is required, with an Associate degree preferred. Background screening may be required.

Qualifications

• Strong communication, outgoing, and positive interpersonal skills.
• Healthcare experience preferred.
• Empathetic personality with attention to patient’s needs.
• Strong organizational skills with attention to detail; ability to prioritize tasks.
• Ability to work as a team member and uphold organizational standards and values.
• Demonstrated computer literacy REQUIRED.
• Excellent judgment, dependability, and diligence.
• Demonstrated high ethical standards and integrity.
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality.
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy.
• Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed.
• Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect.
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Responsibilities

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
• Register patients and verify patients’ records are up-to-date and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process payments from patients.
• Conduct daily reconciliation of cash reports and monies collected.
• Complete other functions as requested by management

Skills

Communication skills

Empathy

Organizational skills

Teamwork

Computer literacy

Detail orientation

Professionalism

Dependability

Customer service

Education

High School diploma or GED

Associate degree preferred

Job description

AVP•SEES Group is seeking a reliable Patient Experience Specialist I to welcome clients, manage calls, and handle patient check-ins and check-outs with empathy. Candidates should have strong computer skills and excellent interpersonal abilities.

Responsibilities include scheduling, verifying records and insurance, collecting payments, and daily cash reconciliation. A High School diploma or GED is required, with an Associate degree preferred. Background screening may be required.