Eye Care Patient Experience Coordinator

Atlantic Vision Partners; Richmond (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

Atlantic Vision Partners is seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. You will welcome clients, manage calls, and handle patient check-ins and check-outs with empathy and accuracy.

The ideal candidate has strong computer skills, typing proficiency, and a passion for creating positive patient experiences. Healthcare/service background preferred, plus high school diploma or GED and willingness to undergo background checks.

Qualifications

• High School diploma or GED; associate degree preferred.
• Strong communication and interpersonal skills.
• Empathetic with attention to patient needs.
• Commitment to patient service and teamwork.
• Demonstrated computer literacy required.

Responsibilities

• Answer incoming calls on a multi-line phone system.
• Register patients and verify records are up-to-date and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process payments from patients.
• Conduct daily reconciliation of cash reports and monies collected.
• Complete other functions as requested by management.

Education

High School diploma or GED

Associate degree preferred

Job description

Atlantic Vision Partners is seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. You will welcome clients, manage calls, and handle patient check-ins and check-outs with empathy and accuracy.

The ideal candidate has strong computer skills, typing proficiency, and a passion for creating positive patient experiences. Healthcare/service background preferred, plus high school diploma or GED and willingness to undergo background checks.