Patient Experience Specialist — Front Office & Scheduling

Compass Health, Inc.; Odessa (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Compass Health, Inc. seeks a Customer Relations Specialist to be the welcoming face of our Odessa clinics. You will handle check-in/check-out, verify insurance, collect co-pays, and support day-to-day operations to ensure a smooth patient experience.

The role requires at least one year in customer service, a High School Diploma or GED, and a valid driver’s license. Must be flexible with a Monday–Friday schedule and travel between nearby clinic sites if needed.

Qualifications

• Strong communication and organizational skills required for a patient-facing role.
• Experience in customer service is essential.
• Basic computer and data entry skills may be needed and HIPAA compliance awareness is helpful.

Responsibilities

• Greet patients and provide friendly customer service at every visit.
• Manage check-in and check-out, verify insurance and demographics.
• Collect co-pays and complete required paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality per HIPAA guidelines.

Skills

Communication

Organizational skills

Customer service

Education

High School/GED

Job description

Compass Health, Inc. seeks a Customer Relations Specialist to be the welcoming face of our Odessa clinics. You will handle check-in/check-out, verify insurance, collect co-pays, and support day-to-day operations to ensure a smooth patient experience.

The role requires at least one year in customer service, a High School Diploma or GED, and a valid driver’s license. Must be flexible with a Monday–Friday schedule and travel between nearby clinic sites if needed.