Patient Experience Front Desk Specialist

Compass Health, Inc.; Union, Northern (MO, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Compass Health, Inc. is seeking a Customer Relations Specialist to be the welcoming face of our clinic. You will greet patients, check in and out for appointments, verify demographics and insurance, and collect co-pays.

The role supports day-to-day clinic operations across multiple services, with travel to nearby sites as needed. Strong communication and organizational skills are essential in a high-traffic, patient-facing environment, ensuring confidentiality under HIPAA guidelines and a

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out and verify insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Strong communication

Organizational skills

Customer service

Data entry

Education

High School/GED

Tools

Electronic Health Records (EHR)

Job description

Compass Health, Inc. is seeking a Customer Relations Specialist to be the welcoming face of our clinic. You will greet patients, check in and out for appointments, verify demographics and insurance, and collect co-pays.

The role supports day-to-day clinic operations across multiple services, with travel to nearby sites as needed. Strong communication and organizational skills are essential in a high-traffic, patient-facing environment, ensuring confidentiality under HIPAA guidelines and a