Patient Experience Coordinator (Front Desk)

Compass Health, Inc.; North Carolina; On-site; USD 22,000 - 29,000; Full time

Job summary

Compass Health, Inc. is seeking a Customer Relations Specialist to be the welcoming face of our clinic and a key member of the integrated care team. You’ll greet patients, manage check-in and check-out for primary care, dental, behavioral health, and specialists, verify insurance and demographic information, and collect co-pays.

Schedule: Monday–Friday 8:30am–5:00pm. Travel to nearby clinic locations may be required in this fast-paced, patient-facing role focused on delivering a positive first

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Communication

Data entry

Education

High School/GED

Job description

Compass Health, Inc. is seeking a Customer Relations Specialist to be the welcoming face of our clinic and a key member of the integrated care team. You’ll greet patients, manage check-in and check-out for primary care, dental, behavioral health, and specialists, verify insurance and demographic information, and collect co-pays.

Schedule: Monday–Friday 8:30am–5:00pm. Travel to nearby clinic locations may be required in this fast-paced, patient-facing role focused on delivering a positive first