Patient Experience Front Desk Specialist

Netrolynx AI; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Compass Health Network seeks a friendly Customer Relations Specialist to greet patients, manage front desk operations, verify insurance, and assist with paperwork. The role includes data entry in EHR, answering calls, and helping coordinate clinic operations. Work hours are Monday–Friday, 8 am–5 pm, with travel to nearby clinics as needed.

Strong communication and confidentiality are essential. You will join a patient-centered team focused on delivering excellent service and a positive patient

Qualifications

• High School diploma or GED preferred.
• Minimum of one year of experience in customer service.
• Valid driver’s license with established minimum automobile coverage required.
• Strong communication and organizational skills.
• Ability to work effectively in a high-traffic, patient-facing environment.
• Basic computer skills and proficiency in data entry.
• Ability to maintain patient confidentiality and HIPAA guidelines.

Responsibilities

• Greet patients and visitors warmly, delivering excellent service.
• Manage appointment check-in/check-out and verify insurance details.
• Collect co-pays and assist with paperwork.
• Answer calls, messages, and schedule appointments as needed.
• Maintain a welcoming front office and waiting areas.
• Enter and update patient data in EHR systems.
• Travel to nearby clinic locations as required.
• Support daily clinic operations and HIPAA compliance.

Skills

Customer service

Communication

Organizational skills

Data entry

HIPAA compliance

Front desk/Reception

Education

High School diploma or GED

Job description

Compass Health Network seeks a friendly Customer Relations Specialist to greet patients, manage front desk operations, verify insurance, and assist with paperwork. The role includes data entry in EHR, answering calls, and helping coordinate clinic operations. Work hours are Monday–Friday, 8 am–5 pm, with travel to nearby clinics as needed.

Strong communication and confidentiality are essential. You will join a patient-centered team focused on delivering excellent service and a positive patient