Front Desk & Patient Experience Specialist

compasshealthnetwork; Moberly (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

Compass Health Network is seeking a Customer Relations Specialist to be the welcoming face of our clinic and a key member of the integrated care team. You will greet patients, manage check-in/check-out for appointments across primary care, dental, behavioral health, and specialists, and ensure a smooth patient experience from the first contact.

The role also involves verifying insurance details, collecting co-pays, and supporting daily clinic operations in a fast-paced environment.

Responsibilities

• Greet patients and visitors as the first point of contact
• Manage check-in and check-out for appointments across services
• Verify insurance and demographic information
• Collect co-pays and support day-to-day clinic operations

Job description

Compass Health Network is seeking a Customer Relations Specialist to be the welcoming face of our clinic and a key member of the integrated care team. You will greet patients, manage check-in/check-out for appointments across primary care, dental, behavioral health, and specialists, and ensure a smooth patient experience from the first contact.

The role also involves verifying insurance details, collecting co-pays, and supporting daily clinic operations in a fast-paced environment.