Customer Relations Specialist

Compass Health, Inc.; Odessa (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Compass Health, Inc. seeks a Customer Relations Specialist to be the welcoming face of our Odessa clinics. You will handle check-in/check-out, verify insurance, collect co-pays, and support day-to-day operations to ensure a smooth patient experience.

The role requires at least one year in customer service, a High School Diploma or GED, and a valid driver’s license. Must be flexible with a Monday–Friday schedule and travel between nearby clinic sites if needed.

Qualifications

• Strong communication and organizational skills required for a patient-facing role.
• Experience in customer service is essential.
• Basic computer and data entry skills may be needed and HIPAA compliance awareness is helpful.

Responsibilities

• Greet patients and provide friendly customer service at every visit.
• Manage check-in and check-out, verify insurance and demographics.
• Collect co-pays and complete required paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality per HIPAA guidelines.

Skills

Communication

Organizational skills

Customer service

Education

High School/GED

Job description

Customer Relations Specialist

Department: Front Office Support

Employment Type: Full Time

Location: Odessa - US Highway 40

Reporting To: Heather Ralston

Compensation: $18.39 / hour

Description

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: Monday - Friday 9:00am-6:00pm. 40 hours weekly. Candidate must be flexible with schedule.

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

• Possesses strong communication and organizational skills
• Is comfortable in a high-traffic, patient-facing role
• Is detail-oriented with basic computer and data entry skills
• Willing to travel locally between clinic sites if needed.