Patient Experience Front Desk Specialist

Compass Health, Inc.; Independence (KS); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Compass Health, Inc. welcomes a Customer Relations Specialist to be the friendly first contact in our Columbia clinics. You will assist with check-in/check-out, verify insurance and demographics, collect co-pays, and support day-to-day operations across multiple sites.

This full-time role emphasizes patient-first service, teamwork, and efficient administrative tasks. Schedule is Monday–Friday, 7:30am–4:30pm, with local travel between nearby clinics as needed.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Skills

Customer service experience

Communication

Organizational skills

Data entry

Education

High School/GED

Job description

Compass Health, Inc. welcomes a Customer Relations Specialist to be the friendly first contact in our Columbia clinics. You will assist with check-in/check-out, verify insurance and demographics, collect co-pays, and support day-to-day operations across multiple sites.

This full-time role emphasizes patient-first service, teamwork, and efficient administrative tasks. Schedule is Monday–Friday, 7:30am–4:30pm, with local travel between nearby clinics as needed.