Front Office & Patient Experience Specialist

Compass Health, Inc.; Odessa (MO); On-site; USD 25,000 - 26,000; Full time

Job summary

Compass Health, Inc. seeks a Customer Relations Specialist to be the welcoming face of our Odessa clinic and support front office operations in a fast-paced healthcare setting.

You will greet patients, manage check-in/check-out, verify insurance and demographics, and collect co-pays while supporting day-to-day clinic activities. Strong communication and organization are essential for success in this role.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.
• Basic computer and data entry skills are expected.

Responsibilities

• Greet patients and provide friendly service at each visit.
• Manage appointment check-in/check-out and verify insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones,Direct messages, and assist with scheduling.
• Keep front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed and maintain HIPAA compliance.

Skills

Customer service experience

Communication skills

Organizational skills

Data entry/computer skills

Education

High School Diploma or GED

Job description

Compass Health, Inc. seeks a Customer Relations Specialist to be the welcoming face of our Odessa clinic and support front office operations in a fast-paced healthcare setting.

You will greet patients, manage check-in/check-out, verify insurance and demographics, and collect co-pays while supporting day-to-day clinic activities. Strong communication and organization are essential for success in this role.