Patient Relations Specialist: Front Desk & Clinic Operations

AgileGrid Solutions; United States; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Paid time off

Retirement savings options

Job summary

Compass Health Network is seeking a friendly, organized Customer Relations Specialist to join our front desk team. As the first point of contact for patients, you will greet visitors, verify demographics and insurance, collect co-pays, and support daily clinic operations.

The role requires strong communication, attention to detail, and the ability to navigate a fast-paced environment while maintaining HIPAA confidentiality.

Qualifications

• High school diploma or GED required.
• Experience in customer service or front-office role preferred.
• Strong communication and organizational skills; ability to work in fast-paced environment.

Responsibilities

• Greet patients and visitors warmly at the front desk.
• Verify insurance and demographic information during check-in/out.
• Collect co-pays and process related paperwork efficiently.
• Answer calls, direct messages, and assist with scheduling.
• Maintain front office and waiting area in a clean, welcoming state.
• Enter patient data into EHR systems while ensuring HIPAA compliance.

Skills

Customer service

Front-office

Communication

Data entry

Education

High school diploma or GED

Tools

EHR systems

Job description

Compass Health Network is seeking a friendly, organized Customer Relations Specialist to join our front desk team. As the first point of contact for patients, you will greet visitors, verify demographics and insurance, collect co-pays, and support daily clinic operations.

The role requires strong communication, attention to detail, and the ability to navigate a fast-paced environment while maintaining HIPAA confidentiality.