Patient Experience & Front Desk Specialist

Compass Health, Inc.; Festus (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Compass Health, Inc. is seeking a Customer Relations Specialist to be the welcoming face of our clinic and a key member of the care team. You will greet patients, manage check-in/check-out, verify insurance and demographics, and collect co-pays, ensuring smooth operations across locations.

The role requires strong communication, organization, and data-entry skills, with travel between nearby clinic sites as needed, and a commitment to patient confidentiality and HIPAA guidelines.

Qualifications

• High School/GED preferred.
• At least one year of customer service experience.
• Valid driver's license and agency-established automobile coverage required.

Responsibilities

• Greet patients and provide friendly customer service at every visit.
• Manage check-in/check-out for appointments and verify insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep front office and waiting areas organized and welcoming.
• Enter data into electronic health records (EHR) accurately.
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality following HIPAA guidelines.

Skills

Communication

Customer service

Organizational skills

Data entry

Attention to detail

Education

High School Diploma or GED

Tools

EHR systems

MS Office / basic computer skills

Job description

Compass Health, Inc. is seeking a Customer Relations Specialist to be the welcoming face of our clinic and a key member of the care team. You will greet patients, manage check-in/check-out, verify insurance and demographics, and collect co-pays, ensuring smooth operations across locations.

The role requires strong communication, organization, and data-entry skills, with travel between nearby clinic sites as needed, and a commitment to patient confidentiality and HIPAA guidelines.