Patient Experience Front Desk Coordinator

compasshealthnetwork; North Carolina; On-site; USD 36,000 - 48,000; Full time

Job summary

Compass Health Network is seeking a friendly Customer Relations Specialist to be the welcoming face of our clinic, greeting patients and callers and guiding them through the visit process.

You will manage check-in and check-out for primary care, dental, behavioral health and specialists, verify insurance and demographics, collect co-pays, and support daily clinic operations to ensure smooth patient experiences.

Qualifications

• Greeting patients and callers; provide friendly, professional service.
• Verify insurance and demographic information accurately.
• Collect co-pays and process payments.
• Support day-to-day clinic operations to ensure smooth visits.
• Be the welcoming face of the clinic and a key part of the care team.

Responsibilities

• Greet patients and manage check-in and check-out for appointments (primary care, dental, behavioral health, specialists).
• Verify patient insurance and demographic information for every visit.
• Collect co-pays and update payment records as needed.
• Assist with daily clinic operations to maintain efficiency and patient flow.

Job description

Compass Health Network is seeking a friendly Customer Relations Specialist to be the welcoming face of our clinic, greeting patients and callers and guiding them through the visit process.

You will manage check-in and check-out for primary care, dental, behavioral health and specialists, verify insurance and demographics, collect co-pays, and support daily clinic operations to ensure smooth patient experiences.