Patient Experience Specialist — Front Office

Athletico; Buffalo Grove (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA, FSA options

PTO 15 days

401(k) with company match

EAP

Commuter benefits

Disability insurance

Life insurance

Parental leave

Wellness resources

Job summary

Athletico in Buffalo Grove, IL seeks a Patient Experience Coordinator (PEC) to ensure accurate patient intake and financial clearance, delivering a seamless and compliant front-office experience while safeguarding data integrity and supporting revenue cycle performance.

This full-time position reports to the Clinic Manager and collaborates with clinical teams, using EMR systems and dashboards to track outcomes and support continuous improvement in patient satisfaction.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Experience with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and HIPAA compliance preferred.
• 1-2 years in customer service; healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration to maintain data integrity and compliance.
• Educate patients on financial responsibilities and digital tools to improve transparency.
• Collect time-of-service payments and meet collection targets to support revenue cycle.
• Manage clinic scheduling to optimize provider availability and patient access.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues and improve processes.
• Utilize EMR systems and dashboards to track outcomes and support improvements.

Skills

Customer service

Communication

Time management

HIPAA compliance

Education

High School Diploma or GED

Tools

MS Office

Outlook

Excel

EMR/EHR systems

Scheduling platforms

Dashboards & reporting tools

Job description

Athletico in Buffalo Grove, IL seeks a Patient Experience Coordinator (PEC) to ensure accurate patient intake and financial clearance, delivering a seamless and compliant front-office experience while safeguarding data integrity and supporting revenue cycle performance.

This full-time position reports to the Clinic Manager and collaborates with clinical teams, using EMR systems and dashboards to track outcomes and support continuous improvement in patient satisfaction.