Patient Experience Front Office Coordinator

Athletico Physical Therapy

Batavia (IL)

On-site

USD 23,000 - 32,000

Full time

6 days ago

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Benefits offered by this job

Medical & Rx, Dental and Vision

HSA and FSA options

401(k) retirement with company match

Paid time off

Life Insurance & Disability

Job summary

Athletico Physical Therapy in Batavia, IL is seeking a Patient Experience Coordinator (PEC) to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience.

You will collaborate with clinical teams and receive support from the Patient Experience Specialist to optimize revenue cycle performance and data integrity. A commitment to HIPAA and high-quality patient service is essential.

Qualifications

1-2 years of customer service experience.
1-2 years of healthcare administration preferred.
Experience with insurance verification and financial clearance.
Proficient with MS Office (Outlook, Excel) and data entry.

Responsibilities

Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
Educate patients on financial responsibilities and payment options.
Collect time-of-service payments and meet collection targets.
Manage clinic scheduling workflows to optimize provider availability and access.
Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with PES, Billing, and Clinical Operations to resolve issues.
Utilize EMR systems and dashboards to track patient outcomes and support improvements.