Patient Experience Lead — Front Office

Athletico; Goldsboro (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA / FSA

PTO 15 days

401(k) with company match

Bereavement Leave

Employee Assistance Program

Job summary

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will support data integrity, HIPAA compliance, and revenue-cycle performance while collaborating with clinical teams.

You will work under the Clinic Manager and receive guidance from the PES, handling scheduling, payments, and patient communications with attention to detail and a patient-first approach.

Qualifications

• Excellent customer service skills required.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations teams to resolve complex issues and elevate as needed.

Skills

Excellent customer service skills

MS Office Outlook Excel

Healthcare insurance knowledge

Payment collection experience

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards & reporting tools

Job description

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will support data integrity, HIPAA compliance, and revenue-cycle performance while collaborating with clinical teams.

You will work under the Clinic Manager and receive guidance from the PES, handling scheduling, payments, and patient communications with attention to detail and a patient-first approach.