Patient Access & Front Desk Specialist

Duly Health and Care; Lombard, Northern (IL, KY); Hybrid; USD 42,156,000 - 70,260,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition reimbursement

401(k) match

Volunteer time off

Job summary

Duly Health and Care is seeking a Patient Service Representative to join our front desk team in Lombard, IL. You will greet patients, schedule appointments, collect co-pays, and manage referrals using EPIC and other systems.

The role emphasizes patient service accuracy, confidentiality, and teamwork in a fast-paced clinical setting. The schedule includes mornings and afternoons with potential for variability.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.

Responsibilities

• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling.
• Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.
• Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity.
• Utilizes EPIC and other systems to update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contacts.
• Collects copayments and service fees and reconciles daily transactions.
• Answers multi-line phone system, takes messages, routes inquiries, and schedules appointments.
• Assists with scheduling referrals and follow-ups and participates in team huddles to improve operations.
• Monitors wait times and communicates delays with empathy.

Skills

Customer service

Verbal communication

Written communication

EPIC EMR

Microsoft Office

Data entry

Attention to detail

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Duly Health and Care is seeking a Patient Service Representative to join our front desk team in Lombard, IL. You will greet patients, schedule appointments, collect co-pays, and manage referrals using EPIC and other systems.

The role emphasizes patient service accuracy, confidentiality, and teamwork in a fast-paced clinical setting. The schedule includes mornings and afternoons with potential for variability.