Behavioral Health Front Desk & Scheduling Specialist

Duly Health and Care; Romeoville, Northern (IL, KY); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Romeoville, IL is seeking a Patient Service Representative to greet patients, check in/out, schedule appointments, collect co-pays, and answer a multi-line phone system.

You will use EPIC EMR to update records, verify insurance, route inquiries, and support referral management, ensuring a welcoming, accurate front desk experience that respects HIPAA and patient confidentiality.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior experience in a receptionist or front desk role strongly preferred.

Responsibilities

• Greet patients warmly during check-in and check-out and schedule appointments.
• Answer a multi-line phone system and route inquiries; schedule and confirm appointments.
• Collect copayments and receipts; reconcile daily financial transactions.
• Update patient demographics and verify insurance in EPIC; maintain accurate records.

Skills

Customer service

Communication

Phone etiquette

Time management

Education

High School diploma

Tools

EPIC EMR

Microsoft Office

Job description

Duly Health and Care in Romeoville, IL is seeking a Patient Service Representative to greet patients, check in/out, schedule appointments, collect co-pays, and answer a multi-line phone system.

You will use EPIC EMR to update records, verify insurance, route inquiries, and support referral management, ensuring a welcoming, accurate front desk experience that respects HIPAA and patient confidentiality.