Patient Experience Specialist – Front Desk & Scheduling

The University of Kansas Health System; North Kansas City (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative to join the ambulatory clinic team. You will greet patients, check them in, collect copays, and manage MyChart and EMR appointment requests while supporting the care team with daily schedules.

Responsibilities include scheduling various visit types, registering patients, handling referrals, and ensuring smooth patient flow. Strong English skills and basic computer literacy are required, with confidentiality a must.

Qualifications

• High School Graduate or GED.
• 1 or more years customer service or health care experience
• Ability to maintain patient confidentiality

Responsibilities

• Greet and check in patients and visitors.
• Answer calls and manage front desk operations.
• Process MyChart and EMR appointment requests.
• Register patients during scheduling, including demographics and insurance verification.
• Verify preauthorizations for visits and procedures as needed.
• Assist patients with MyChart activation and support.
• Handle high-volume check-in/out and phone reception.
• Collect copays, coinsurance, and deductibles at point of service.
• Schedule follow-up appointments and other orders as directed.
• Maintain front desk coverage until last patient is dismissed.
• Participate in department huddles and process improvement initiatives.

Skills

Customer service

Confidentiality

English language

Education

High School Diploma or GED

College coursework toward Associate/Bachelor

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The University of Kansas Health System is seeking a Patient Service Representative to join the ambulatory clinic team. You will greet patients, check them in, collect copays, and manage MyChart and EMR appointment requests while supporting the care team with daily schedules.

Responsibilities include scheduling various visit types, registering patients, handling referrals, and ensuring smooth patient flow. Strong English skills and basic computer literacy are required, with confidentiality a must.