Ambulatory Front Desk & Patient Experience Specialist

The University of Kansas Health System; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Kansas Health System seeks a Patient Services Representative to manage front-desk activities, patient registration, and payment collection at the N St Rose Medical Pavilion. You will also assist with scheduling, check-out, and EMR support to ensure a smooth patient flow.

Qualifications include a high school diploma, healthcare clerical experience preferred, and BLS within 30 days. Strong communication, confidentiality, and teamwork are essential.

Qualifications

• High school graduate or GED.
• Healthcare clerical/registration/customer service experience preferred.
• BLS certification must be obtained within 30 days of hire.
• Fluent English, reading and writing.
• Basic computer skills (Excel, Word, Adobe, Office).
• Confidentiality and good judgment required.

Responsibilities

• Register patients prior to visit and upon arrival, update demographics and verify insurance.
• Preauthorization of clinic visits as needed.
• Collect copays and self-pay balances.
• Handle check-in/out and phone reception as needed.
• Provide MyChart EMR system activation and support.

Skills

Customer service

Communication

Teamwork

Attention to detail

English language

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Adobe

Office Suite

Job description

The University of Kansas Health System seeks a Patient Services Representative to manage front-desk activities, patient registration, and payment collection at the N St Rose Medical Pavilion. You will also assist with scheduling, check-out, and EMR support to ensure a smooth patient flow.

Qualifications include a high school diploma, healthcare clerical experience preferred, and BLS within 30 days. Strong communication, confidentiality, and teamwork are essential.