Patient Experience Specialist

The University of Kansas Health System; North Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative to be a friendly, organized member of the ambulatory clinic team. You will handle front desk duties, greet patients, check in, answer calls, schedule visits, verify insurance, and guide patients through MyChart and EMR processes.

Ideal candidates have a high school diploma or GED and at least one year of customer service or health care experience, with strong confidentiality and communication skills.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet patients and visitors and manage front desk check-in and phone reception.
• Schedule in-person, telehealth, and procedures; verify demographics and insurance.
• Process MyChart and EMR requests and manage referrals and patient records.
• Collect copays and other point-of-service payments.
• Support patient through MyChart activation and post-visit scheduling.
• Coordinate with provider teams to prepare for daily appointments.
• Maintain knowledge of locations, providers, and appointment types.
• Ensure coverage and flexibility to support multiple locations as needed.

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

College coursework toward an Associate's or Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

The University of Kansas Health System is seeking a Patient Service Representative to be a friendly, organized member of the ambulatory clinic team. You will handle front desk duties, greet patients, check in, answer calls, schedule visits, verify insurance, and guide patients through MyChart and EMR processes.

Ideal candidates have a high school diploma or GED and at least one year of customer service or health care experience, with strong confidentiality and communication skills.