Patient Experience & Scheduling Specialist

UKH University of Kansas Hospital Authority; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative to manage front desk operations, greet patients, process registrations, and handle MyChart/EMR requests. You will coordinate visits, verify insurance, and assist with payments in a fast-paced ambulatory clinic.

Responsibilities include scheduling internal and external referrals, assisting with MyChart activation, and ensuring smooth patient flow from check-in to follow-up.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Pre-visit scheduling of referrals and appointments.
• Register patients during scheduling, including insurance verification and MSPQ.
• Handle high-volume check-in/out and phone reception with EMR.
• Collect copays, co-insurance, and deductibles at point of service.
• Support MyChart activation and patient portal usage.
• Schedule follow-up orders and ensure patient itinerary is complete.

Skills

Customer service

English proficiency

Problem solving

Education

High School Graduate or GED

College coursework towards Associate/Bachelor’s Degree

Tools

Epic Cadence

EPIC EMR

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

The University of Kansas Health System is seeking a Patient Service Representative to manage front desk operations, greet patients, process registrations, and handle MyChart/EMR requests. You will coordinate visits, verify insurance, and assist with payments in a fast-paced ambulatory clinic.

Responsibilities include scheduling internal and external referrals, assisting with MyChart activation, and ensuring smooth patient flow from check-in to follow-up.