Patient Access & Scheduling Specialist

The University of Kansas Health System; Mission (KS); On-site; USD 25,000 - 33,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative to manage front desk operations at the Shawnee Mission clinic. You will greet patients, check them in, verify demographics and insurance, handle copays, and coordinate MyChart activations along with EMR-based appointment requests.

You will support the care team by scheduling visits, coordinating referrals, and ensuring seamless patient flow from pre-visit to post-visit activities, including follow-up scheduling

Qualifications

• High School Graduate or GED.
• 1+ years customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Pre-Visit Scheduling: Schedule internal and external referrals, in person, telehealth, surgeries, and ancillary services.
• Registration: collect demographics, verify insurance, MSPQ, document scanning and processing.
• Check-in/phone reception: high volume front desk, collect copays and copay collections.
• MyChart/EMR: assist patients with MyChart activation and online check-in; process appointment requests.
• Post-Visit: schedule follow-up orders and ensure proper clinic coverage until last patient is dismissed.

Skills

Customer service

Communication

Problem solving

English proficiency

Education

High school diploma or GED

College coursework toward an Associate’s or Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The University of Kansas Health System is seeking a Patient Service Representative to manage front desk operations at the Shawnee Mission clinic. You will greet patients, check them in, verify demographics and insurance, handle copays, and coordinate MyChart activations along with EMR-based appointment requests.

You will support the care team by scheduling visits, coordinating referrals, and ensuring seamless patient flow from pre-visit to post-visit activities, including follow-up scheduling