Patient Experience Specialist: Front Desk & Scheduling

Ascension; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Parental leave

Pet and legal insurance

Transportation savings

Job summary

Ascension is seeking a qualified administrative professional for a full-time role in Nashville, TN, focusing on patient experience and office operations within the Gastro department. You will welcome visitors, assist with scheduling, and help patients navigate insurance and billing matters.

This position emphasizes accurate records, proactive communication with the clinical team, and maintaining a welcoming, efficient office environment.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Greet and assist patients with check-in and check-out, ensuring records are accurate.
• Proactively manage schedules and confirm appointments with patients.
• Assist patients with insurance authorizations, precertifications, and billing questions.
• Submit daily charges, reconcile deposits, and maintain organized clerical workflows.

Skills

Customer service

Scheduling coordination

Insurance verification

Education

High School diploma or equivalent

Tools

EHR software

Billing software

Job description

Ascension is seeking a qualified administrative professional for a full-time role in Nashville, TN, focusing on patient experience and office operations within the Gastro department. You will welcome visitors, assist with scheduling, and help patients navigate insurance and billing matters.

This position emphasizes accurate records, proactive communication with the clinical team, and maintaining a welcoming, efficient office environment.