Patient Experience Specialist - Front Desk & Scheduling

Artemis Practice Services Georgia LLC; Newnan (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

Paid parental leave

Company holidays

Job summary

Ascend Medical is seeking a Front Desk Specialist to serve as the first point of contact for patients and visitors. You will manage scheduling, registration, insurance verification, intake documentation, and provider calendars, ensuring a welcoming, professional, and efficient experience.

You will work closely with patients, providers, billing, and administrative teams to maintain high standards of customer service, confidentiality, and regulatory compliance across front office operations.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Schedule intake assessments, psychiatric evaluations, therapy appointments, and follow-up visits.
• Match patients with the appropriate provider based on clinical and scheduling needs.
• Manage appointment cancellations, rescheduling requests, and waitlists.
• Utilize reporting tools to maximize appointment utilization and reduce scheduling gaps.
• Send appointment reminders via phone, text, email, and patient portal communications.
• Maintain provider calendars and monitor scheduling availability.
• Collect demographic, insurance, and contact information from patients.
• Enter and update patient information within the electronic health record (EHR).
• Distribute and collect intake paperwork, consent forms, insurance cards, and payment information.

Skills

Customer service

Communication

Microsoft Office

Confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Ascend Medical is seeking a Front Desk Specialist to serve as the first point of contact for patients and visitors. You will manage scheduling, registration, insurance verification, intake documentation, and provider calendars, ensuring a welcoming, professional, and efficient experience.

You will work closely with patients, providers, billing, and administrative teams to maintain high standards of customer service, confidentiality, and regulatory compliance across front office operations.