Patient Access & Scheduling Specialist

Heritage Medical Associates; Green Hills (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Heritage Medical Associates in Nashville, TN is seeking a Clinical Scheduler to manage patient flow from arrival to departure in a busy clinic. You will handle incoming calls, schedule appointments, review lab results, and document in the EMR system while coordinating with clinicians and staff to ensure smooth operations.

The role requires strong phone skills, accurate data entry, and a professional yet friendly demeanor.

Qualifications

• High school education or equivalent.
• 3–5 years of office experience in the medical field.
• Minimum of two years in a physician's office.
• Excellent communication and professional demeanor.
• BLS certification (Healthcare Provider) preferred.

Responsibilities

• Answer incoming calls and route to appropriate personnel.
• Schedule appointments per doctor’s instructions in scheduling system.
• Review lab results and documents in patient records.
• Document messages and necessary information in EMR system.
• Process prescription changes as instructed in EMR.
• Verify insurance status, eligibility, and referral/pre-certifications.

Skills

Strong phone skills

Typing 25 wpm

Communication skills

Interpersonal skills

Education

High school education or equivalent

3-5 years’ medical office experience

Tools

EMR system experience

Scheduling system

Job description

Heritage Medical Associates in Nashville, TN is seeking a Clinical Scheduler to manage patient flow from arrival to departure in a busy clinic. You will handle incoming calls, schedule appointments, review lab results, and document in the EMR system while coordinating with clinicians and staff to ensure smooth operations.

The role requires strong phone skills, accurate data entry, and a professional yet friendly demeanor.