Patient Experience & Scheduling Specialist

Ascension; Centerville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

403(b) plan

Employee Assistance Program

Spiritual care

Job summary

Ascension is seeking an Administrative Assistant for our Rural Health Clinic in Centerville, TN. You will greet patients, check in/out, and keep records accurate, ensuring a welcoming, organized environment.

Responsibilities include scheduling, handling medical record requests, verifying insurance authorizations, and guiding patients through co-payments with empathy. High school diploma or 1 year experience required; 1+ year admin experience preferred.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• 1+ years administrative experience preferred.

Responsibilities

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Education

High School diploma equivalency

1 year of job-specific experience

Job description

Ascension is seeking an Administrative Assistant for our Rural Health Clinic in Centerville, TN. You will greet patients, check in/out, and keep records accurate, ensuring a welcoming, organized environment.

Responsibilities include scheduling, handling medical record requests, verifying insurance authorizations, and guiding patients through co-payments with empathy. High school diploma or 1 year experience required; 1+ year admin experience preferred.