Patient Experience Specialist — Medical Front Desk

Heritage Medical Associates; Nashville (TN); On-site; USD 19,000 - 29,000; Full time

Job summary

Heritage Medical Associates in Nashville is seeking a friendly Medical Receptionist to manage the front desk from patient arrival to departure. You will greet patients, verify information, check in/out, schedule appointments, and handle phones and basic clerical tasks.

Ideal candidates have 2 years of office experience in a medical setting, strong customer service, and proficiency with Electronic Health Records.

Qualifications

• Two years’ experience or training in medical office procedures.
• Experience with Electronic Health Records preferred.
• Strong customer service and phone etiquette required.

Responsibilities

• Greet patients, verify information, and check in/out per protocol.
• Schedule appointments and manage phone duties.
• Handle billing questions and coordinate with billing department.
• Maintain front office and monitor doctor schedules.
• Ensure patient information is accurate and up-to-date.

Skills

Customer service

Phone skills

Typing

Computer skills

Communication

Education

High school diploma or equivalent

Tools

EHR system

EMR

Appointment scheduling

Job description

Heritage Medical Associates in Nashville is seeking a friendly Medical Receptionist to manage the front desk from patient arrival to departure. You will greet patients, verify information, check in/out, schedule appointments, and handle phones and basic clerical tasks.

Ideal candidates have 2 years of office experience in a medical setting, strong customer service, and proficiency with Electronic Health Records.